Megahome household product warranty policy

I.MEGAHOME HOUSEHOLD WARRANTY POLICY

1.PRODUCT WARRANTY TERM

  • Products Spin Mop, Spin Mop 12 months warranty based on the date of purchase, but not more than 24 months based on the date of manufacture.
  • Drying products are warranted from 12 months to 10 years depending on the product.

2.FORMS OF WARRANTY

  • For warranty product repair, customers could contact directly via the hotline or fanpage of the company for warranty.

3.WARRANTY PROCESS

  • Step 1: Customers contact via hotline, fanpage or directly to the office to send product information.
  • Step 2: Customer Service receives information, contacts with customers to confirm and check the product.
  • Step 3: After completing inspection, customer service department will send warranty products to customers.

4.PRODUCT CONDITIONS IN WARRANTY

  • The product is damaged due to component quality or technical error from the manufacturing process.
  • There is a warranty card with full information.
  • In case of necessity, customers need to present purchase invoice.

5.PRODUCT CONDITIONS NOT WARRANTY

  • Products damaged by natural disasters, fires, floods, insects, stored in dirt, damp and high temperature places, must have mold, rust, oxygen.
  • The product is damaged due to use errors, installation, maintenance, improper use.
  • Customers cause defects such as deformation, cracking, scratching, breaking ...
  • Products showing signs of disassembling, replacing or replacing components in other places not belonging to the company's products.

II.Office Customer Service

  • Headquarters: 1768/10/14 Tinh Lo 10 Street, Quarter 1, Tan Tao Ward, Binh Tan District, Ho Chi Minh City
  • Branch: Cau Buoi Urban Area, Tan Trieu Ward, Thanh Tri District, Hanoi City
  • Customer service call center: 0286 278 7999/0918 920 770
  • Email: sales.megahome@gmail.com

 

REGISTER FOR RECEIVING THE NEWS AND PREFERENTIAL
Register
2019 Copyright Megahomevietnam
Designed by WEBZONE.VN