I.MEGAHOME HOUSEHOLD WARRANTY POLICY
1.PRODUCT WARRANTY TERM
- Products Spin Mop, Spin Mop 12 months warranty based on the date of purchase, but not more than 24 months based on the date of manufacture.
- Drying products are warranted from 12 months to 10 years depending on the product.
2.FORMS OF WARRANTY
For warranty product repair, customers could contact directly via the hotline or fanpage of the company for warranty.
- Step 1: Customers contact via hotline, fanpage or directly to the office to send product information.
- Step 2: Customer Service receives information, contacts with customers to confirm and check the product.
- Step 3: After completing inspection, customer service department will send warranty products to customers.
4.PRODUCT CONDITIONS IN WARRANTY
- The product is damaged due to component quality or technical error from the manufacturing process.
- There is a warranty card with full information.
- In case of necessity, customers need to present purchase invoice.
5.PRODUCT CONDITIONS NOT WARRANTY
- Products damaged by natural disasters, fires, floods, insects, stored in dirt, damp and high temperature places, must have mold, rust, oxygen.
- The product is damaged due to use errors, installation, maintenance, improper use.
- Customers cause defects such as deformation, cracking, scratching, breaking ...
- Products showing signs of disassembling, replacing or replacing components in other places not belonging to the company's products.
II.Office Customer Service
- Headquarters: 1768/10/14 Tinh Lo 10 Street, Quarter 1, Tan Tao Ward, Binh Tan District, Ho Chi Minh City
- Branch: Cau Buoi Urban Area, Tan Trieu Ward, Thanh Tri District, Hanoi City
- Customer service call center: 0286 278 7999/0918 920 770
- Email: email@example.com